Quoting Jason Koebler
Users are turning to ChatGPT for tech support, according to Simon Willison. This shift matters as big tech platforms lack customer support.
Original reporting · simonwillison.net
Read “Quoting Jason Koebler” at Simon Willison →How this was written. GDS wrote this article with a language model from Simon Willison’s reporting (model: @cf/meta/llama-3.3-70b-instruct-fp8-fast); it describes that reporting rather than adding to it. The original, linked above, is the full story.
Key points from Simon Willison’s report
- Big tech platforms lack customer support, leading users to seek alternative help sources.
- ChatGPT is being used to fill the gap in customer support.
- The lack of customer support from big tech platforms may lead to changes in the way that tech companies interact with users.
Big tech platforms have been criticized for their lack of customer support, making it difficult for users to contact a human when they encounter problems. As a result, many people are turning to alternative sources for help. According to Simon Willison, quoting Jason Koebler, ChatGPT has become a popular option for those experiencing run-of-the-mill tech problems.
Simon Willison reported that the issue of big tech platforms not having adequate customer support is a significant one. This has led to a situation where users are seeking help from other sources, including ChatGPT. The fact that ChatGPT is being used in this way highlights the need for better customer support from big tech platforms.
The trend of users turning to ChatGPT for tech support is likely to continue as long as big tech platforms fail to provide adequate customer support. This could have significant implications for the way that tech companies interact with their users, and may lead to changes in the way that customer support is provided.
Questions and answers
Why are users turning to ChatGPT?
Users are turning to ChatGPT because big tech platforms essentially do not have customer support.
What kind of problems are users experiencing?
Users are experiencing run-of-the-mill tech problems.
